Now this probably comes as no surprise, but a lot of removalist companies have exorbitant extra and hidden charges.
Some of these range from standard charges to downright ridiculous and include things like;
Charges for stairs or lift access
Extra charges for long walks to or from the truck
Fuel surcharges in addition to driving time
Extra costs if you pay via EFTPOS or Credit Card
Penalties for not paying cash
Flex Removals on the other hand has standard hourly rates for two men and a truck, fully inclusive of GST. Our charges are calculated in 15minute increments, so you only ever pay for the length of time you require the men. Our hourly rate is charged to and from our depot which is centrally located at Yeerongpilly, this means that the clock starts from the time our removalists leave the depot and is charged back to the depot.
In addition to these standard charges we offer a whole series of discounts and special offers:
Discounts for Online Bookings
Discounts for referring friends and family, both via Facebook and in person
Special rates for customers who are flexible on dates and times for moves
In this video I quickly explain some of the hidden charges other companies slug customers with.
We try to keep everything as transparent as possible at Flex Removals so we don’t want to charge customers any outrageous fees. We don’t want to give our customers any hidden charges or callouts fees. We charge a simple hourly rate for our truck and that’s including GST. We break that into 15 minute quarters so you’ll only be paying for the amount of time that you need the removalist.
If the move takes two and a half hours, you are only charged two and a half hours, you are not charged the full three hours. We don’t have any extra call out fees, fuel surcharges, no extra charges for stairs or difficult access, it just means that the move might take slightly longer which can all be factored in the quotes so you are not hit with anything that you might not have been expecting.
We basically just want to manage the expectations of all our customers. We never under quote just to get the job, we prefer to over quote and then over deliver on that offering just to make sure that you are completely happy and completely satisfied with the full moving experience that you get from Flex Removals.